Frequently Asked Questions
Participation in Art Pharmacy is no-cost to patients
After completing intake, a Care Navigator will reach out to you to discuss arts engagement options. Once you select your first arts engagement, you will be sent tickets/confirmation for it. After attendance, you will be expected to complete follow-up correspondences. This process will continue until your social prescription ends.
A dedicated support coordinator who helps you through each step of the journey with Art Pharmacy. They will recommend arts & culture engagements that are appropriate to your health goals and interests, address any barriers you may have to accessing your arts & culture engagement, and check in to see how you are feeling throughout the process.
We do not currently have a physical address. We do all scheduling and connecting remotely.
Art Pharmacy’s operating hours are 10am-6pm M-F. You may send an email to care@artpharmacy.co. You may also call or text 833-Art-4-Health at anytime (if it is outside of business hours, leave a message and a care navigator will return your call during normal business hours).
We offer receptive and active arts engagements. We also offer in-person, virtual and phone-accessible arts engagement options.
We offer Visual Arts(Ex: Painting, Sculpting, Drawing etc.); Performing Arts (Ex: Theater, Music, Dance etc.); Literary Arts (Writing, Poetry, Playwriting etc.); Textile and Traditional Arts (Sewing, Quilting, Decor etc.); as well as Cultural Experiences (Museums, History Centers & Tours, Botanical Gardens, Workshops) and more.
In most cases Art Pharmacy covers the cost of a second ticket or entrance to arts engagements for someone to accompany you.
If you do not have transportation, we provide transportation assistance in most cases. Downloading the Lyft app is currently what we recommended. From the app, your care navigator will be able to send you a Lyft pass to attend your engagements. If you attend an event outside of our normal business hours and you miss your scheduled Lyft ride, you will be responsible for getting yourself to or from home.
Yes. Your Care Navigator will match you with accessible and appropriate arts engagements.
No. You must complete intake before we can connect you to services. If your referral is still active, you may complete intake at any time.
Yes. Your prescription will be honored under your original referral, however you may not be eligible for a refill under a new provider. You may inform us of your new provider so that we have their contact information.
You can text “Cancel” to 833-278-4432 or call that same number to cancel. If you know ahead of time that you cannot attend, please give at least 48 hours advance notice.
See our Absentee Policy here
Inform your care navigator so that they can remove you from monthly offerings and connect you to other support for you if needed.
Inform your care navigator so that they can verify that the information they have on file for you is correct.
You should communicate it to your care navigator and/or provide feedback via your post engagement survey. You are also encouraged to share your experience directly with the host of the arts & culture engagement.
You should communicate it to your care navigator and/or provide feedback via your post engagement survey. We follow up with Arts & Culture partners to ensure consistent quality of arts offerings and will adjust our offerings accordingly.
If you or someone you came with is experiencing a life threatening emergency you should Call 911 and inform event host that you are experiencing an emergency. If it is a non-life threatening emergency, you are free to excuse yourself from the event and follow up as necessary with the appropriate support needed.
